Refund & Cancellation Policy
Last updated: 26 July 2026
This policy governs cancellations and refunds for JusticeTrack subscriptions.
1. Free trial
All new workspaces get a 30-day free trial. No payment is collected upfront. If you don't subscribe by the end of the trial, your account is downgraded automatically — nothing to cancel and nothing to refund.
2. Monthly subscriptions
You may cancel your monthly subscription at any time from account settings or by writing to billing@justicetrack.tech. Your subscription remains active until the end of the current billing cycle; you will not be charged again after that.
3. Refund eligibility
Given the digital, immediately-accessible nature of the Service, all fees are generally non-refundable. However, refunds may be issued at our discretion in the following cases:
- First-time subscription within 7 days: Full refund on request if you subscribed for the first time and are not satisfied — email us within 7 days of the initial charge.
- Duplicate or accidental charges: Full refund upon verification.
- Service outage exceeding 24 continuous hours caused by us: pro-rata refund for the affected period.
- Billing error on our part: full refund of the erroneous amount.
4. Non-refundable
- Partially-used monthly subscriptions past the 7-day window.
- Annual subscriptions after 30 days of activation.
- Add-ons or custom-work fees, once delivered.
5. How to request a refund
Email billing@justicetrack.tech with your workspace name, registered email, transaction reference, and reason. We respond within 3 business days and, if approved, process the refund within 7–10 business days back to the original payment method via Razorpay.
6. Data on cancellation
Your data remains accessible for 30 days after cancellation for export. After 30 days, it is permanently deleted.